Shipping Policy

At Glisea, we aim to get your order to you as quickly and smoothly as possible. All orders are shipped with tracking, so you can follow your package from dispatch to delivery.

Where We Ship

We currently ship exclusively within Australia.

We’re working on expanding Glisea to more countries, and international shipping will be available in the future.

Shipping Costs

We offer FREE shipping on all Australian orders over $80 AUD.

For orders under $80 AUD, a flat shipping fee of $8.95 AUD applies.

Processing & Delivery Times

Orders are generally processed and dispatched within 24–48 hours after your order has been placed.

Once dispatched, estimated delivery within Australia is typically 3–5 business days.

Delivery times may vary depending on your location. Orders to major cities and metropolitan areas may arrive faster, while regional or remote areas can take slightly longer.

All Australian orders are delivered through Australia Post.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control.

Order Confirmation & Tracking

Once you place your order, you’ll receive an order confirmation email letting you know that we’ve successfully received your order.

As soon as your order has been dispatched, you’ll receive a separate shipping confirmation email with your Track & Trace details.

Your tracking information will be updated throughout the delivery process, allowing you to follow your package and see its latest delivery status and estimated arrival.

Incorrect Shipping Information

Please make sure your shipping details are correct before completing your order. If you notice an error after placing your order, contact us as soon as possible.

Once an order has already been dispatched, we may no longer be able to change the delivery address.

Shipping Protection

If you added Shipping Protection to your order at checkout, your package is protected against issues that may occur during transit.

If your package is lost or damaged by the postal carrier, we’ll send you a replacement completely free of charge.

Simply contact our customer support team and let us know what happened. Once we’ve confirmed the issue, we’ll arrange a replacement shipment for you at no additional cost.

Shipping Protection only applies to orders where it was added and paid for during checkout.

Questions About Your Order?

If you have any questions about your shipment or experience an issue with your delivery, please contact our customer support team and we’ll be happy to assist you.